1. Introduction

Neurall ("we," "us," or "our") is a service provided by Neurall, Inc., a company registered in Wilmington, Delaware, with a registered business address at 1007 N Orange St. 4th Floor Suite #1382, Wilmington, DE 19801, USA ("Neurall" or the "Company"). We are committed to protecting the privacy of our users ("Users," "you"). This Privacy Policy explains how we collect, use, store, and protect your information when you access and use our website (https://neurall.io) and all its subdomains, including the API (https://api.neurall.io) (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

2. Information We Collect

We collect the following types of information:

2.1 Account & Contact Information:

• When Users create an account, we collect names, email addresses, and other necessary contact details.

• If applicable, billing details, such as payment method and transaction history.

2.2 API Usage Data:

• We collect data on API calls, including frequency and resource usage, for performance monitoring and security.

• API keys generated by Users and associated metadata.

2.3 User Content & Uploaded Data:

When Users upload images, text, or other content for processing, the handling of data depends on the method of use:

• Playground (https://app.neurall.io): Data such as prompts, generated images, and other outputs are stored to provide Users with access to their history and previous results.

• API Usage: When Users process data via the API in their own applications, we do not store the input data or generated results beyond the time required to fulfill the request.

• AI Cloning: When Users train a model using the AI Cloning feature, the trained model is retained to enable future image generation. However, the original source images used for training are not stored after model creation.

Neurall only retains data necessary for providing these features and does not store processed content longer than required for its intended use.

2.4 Automatically Collected Information:

• IP addresses, browser types, and operating systems when accessing the Website or API.

• Log files tracking interactions with our Services for troubleshooting and analytics.

2.5 Cookies & Tracking Technologies:

• We use cookies and similar tracking technologies to improve user experience and analyze website traffic.

• Users can control cookie preferences via browser settings.

3. How We Use Your Information

We use collected data for the following purposes:

3.1 Service Provision & Improvement:

• To provide, maintain, and improve our Services.

• To personalize user experience and optimize performance.

3.2 Security & Fraud Prevention:

• To protect accounts, API keys, and prevent unauthorized access or misuse.

• To investigate and address security incidents.

3.3 Billing & Payment Processing:

• To process pre-paid transactions for AI features.

• To maintain accurate financial records.

3.4 Legal & Compliance Requirements:

• To comply with applicable legal obligations and enforce our Terms of Use.

• To respond to law enforcement or regulatory inquiries when legally required.

4. Data Storage & Retention

4.1 Data Retention Policy:

• We retain personal data only as long as necessary for the intended purposes outlined in this policy.

• Uploaded content is temporarily stored for processing and is deleted automatically after completion.

• API logs and transactional records are retained for monitoring, security, and compliance.

4.2 Data Security Measures:

• We implement industry-standard security measures to protect personal and API data from unauthorized access.

• Users are responsible for safeguarding their API keys and account credentials.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share information under the following circumstances:

5.1 With Service Providers:

• We may engage third-party vendors for payment processing, analytics, or infrastructure hosting. These providers are bound by confidentiality agreements.

5.2 For Legal Compliance:

• If required by law or to protect our rights, we may disclose information to law enforcement or regulatory bodies.

5.3 In Business Transactions:

• In the event of a merger, sale, or acquisition, user data may be transferred as part of business assets.

6. User Rights & Choices

Users have the following rights regarding their personal data:

6.1 Access & Correction:

• Users may request access to their stored data and request corrections if inaccurate.

6.2 Data Deletion:

• Users may request the deletion of their personal data, subject to any legal retention requirements.

6.3 Opt-Out of Marketing:

• We send marketing communications by default. Users have the option to opt out of promotional communications upon receiving them.

6.4 API Key Management:

• Users can create, revoke, or regenerate API keys via their account settings.

Requests related to data access, correction, or deletion can be submitted via the support widget located at the bottom-right corner of this page.

7. International Data Transfers

• Neurall operates in the United States and processes data in the U.S. If Users are accessing from other regions, they acknowledge that data may be transferred and processed in jurisdictions with different data protection laws.

8. Changes to this Privacy Policy

• We may update this Privacy Policy periodically. Users are responsible for reviewing the latest version on our Website.

• Continued use of the Services after policy updates constitutes acceptance of the revised terms.

9. Contact Information

For questions or concerns about this Privacy Policy, please contact us at https://support.neurall.io.